Services & Warranties

Effective Date: 16 August 2026
 

Nxi provides technology products and solutions designed for commercial, institutional, and organisational environments. Our services may include hardware supply, software solutions, installation, configuration, integration, training, technical support, maintenance, and after-sales service.

This Services & Warranty Policy describes the general framework applicable to Nxi products and services. Specific warranty and service terms may vary by product, project, quotation, purchase order, or customer agreement.
 

1. Our Services

Depending on the product or project, Nxi may provide:

• Hardware supply and deployment

• Kiosk and POS solutions

• Self-ordering and ordering systems

• Digital display and interactive solutions

• Charging kiosks and charging infrastructure

• Software applications and administrative platforms

• Device and software integration

• Payment gateway and peripheral integrations

• Installation and configuration

• Software licensing and subscriptions

• Product customisation

• User training and onboarding

• Technical support

• Preventive and corrective maintenance

The exact scope of services will be defined in the applicable quotation, proposal, purchase order, service agreement, or other written commercial document.

2. Hardware Warranty

Unless otherwise specified in writing, Nxi hardware products are covered by a limited warranty against manufacturing defects for the warranty period specified in the applicable quotation, invoice, warranty document, or product documentation.

The warranty generally covers defects arising from normal use and manufacturing or material defects.

Warranty coverage does not automatically include damage caused by misuse, accidents, environmental conditions, unauthorised modifications, or normal wear and tear.

3. Warranty Exclusions

Unless specifically agreed otherwise in writing, warranty coverage may not apply to:

• Physical or accidental damage

• Liquid or moisture damage

• Damage caused by fire, electrical surges, unstable power supply, or lightning

• Damage caused by improper installation or handling

• Damage caused by unauthorised repairs or modifications

• Damage resulting from misuse or operation outside specified conditions

• Damage caused by unsuitable environmental conditions

• Normal wear and tear

• Consumable components

• Cosmetic damage that does not affect functionality

• Damage caused by third-party accessories or equipment

• Damage resulting from unauthorised software or firmware modifications

• Damage caused by force majeure or circumstances beyond Nxi's reasonable control

For equipment installed in industrial, high-temperature, dusty, humid, outdoor, or otherwise demanding environments, applicable environmental and operating specifications must be followed for warranty coverage to remain valid.

4. Warranty Service Process

To request warranty service, the customer may be required to provide:

• Invoice or proof of purchase

• Product or serial number

• Description of the issue

• Photographs or videos where relevant

• Relevant software or system information

• Any other information reasonably required for diagnosis

Nxi may first attempt to diagnose and resolve the issue remotely.

Where physical inspection is required, the product may need to be brought to an authorised service location or made available for inspection at the customer's premises, depending on the applicable service terms.

5. Repair or Replacement

At its discretion and subject to the applicable warranty terms, Nxi may:

• Repair the product

• Replace defective components

• Replace the product or relevant unit

• Provide an equivalent or functionally comparable component or product

• Provide an appropriate alternative remedy

Replacement components or products may be new or refurbished, provided they meet applicable functional requirements.

The warranty period for a repaired or replaced product will be governed by the applicable warranty terms.

6. Software Support

Nxi software may be provided under a licence, subscription, or project-specific agreement.

Software support may include:

• Installation assistance

• Configuration support

• Bug diagnosis

• Troubleshooting

• Updates and patches where included

• Integration assistance

• User guidance

New features, major customisations, third-party integrations, data migration, on-site support, or development work may be chargeable unless specifically included in the applicable agreement.

7. Third-Party Components and Services

Nxi solutions may incorporate third-party hardware, software, payment gateways, APIs, cloud services, operating systems, or other technologies.

Where a component or service is supplied by a third party, its warranty and support may be governed by that provider's terms.

Nxi will, where reasonably possible, assist customers in coordinating support, but cannot guarantee the availability, continuity, or performance of third-party services.

8. On-Site Service

On-site installation, maintenance, inspection, or technical support may be provided where included in the customer's commercial agreement.

Additional charges may apply for:

• Travel outside the agreed service area

• Emergency visits

• Non-warranty repairs

• Additional manpower

• Replacement parts

• Installation changes requested after deployment

• Work caused by customer-side infrastructure or third-party equipment

9. Customer Responsibilities

Customers are responsible for:

• Using products in accordance with provided instructions

• Maintaining suitable power, network, temperature, humidity, and environmental conditions

• Protecting equipment from physical damage

• Providing appropriate access and infrastructure for installation and service

• Maintaining required third-party services and subscriptions

• Maintaining appropriate backups of customer data

• Informing Nxi promptly when a technical issue is identified

• Not carrying out unauthorised repairs or modifications

Failure to meet these responsibilities may affect service availability and warranty coverage.

10. Data and Customer Content

Customers remain responsible for the data, content, menus, images, prices, user information, and other material entered into or processed through Nxi systems.

Customers should maintain appropriate backups of important information.

Nxi will take reasonable measures to protect information within systems under its control, subject to the applicable service and privacy terms.

11. Warranty Does Not Guarantee Continuous Operation

A warranty covers eligible defects in accordance with the applicable warranty terms. It does not constitute a guarantee of uninterrupted operation, zero downtime, or compatibility with every third-party system or future software environment.

System availability may depend on electricity, internet connectivity, third-party services, customer infrastructure, hardware configuration, and other external factors.

12. Warranty Period

The warranty period applicable to a particular product or solution will be stated in the relevant quotation, invoice, purchase order, warranty card, service agreement, or other applicable documentation.

Where specific written terms differ from this general policy, the specific written terms will prevail.

13. Extended Warranty and AMC

Nxi may offer extended warranty, Annual Maintenance Contracts (AMC), support plans, or other service packages for selected products and customers.

The scope, response time, exclusions, pricing, and duration of such services will be specified in the applicable service agreement.

14. Contact and Support

For technical support, warranty claims, service requests, or product-related assistance, customers should contact Nxi using the official support or contact channels provided with their product or on nxiindia.com.

Please keep your invoice, order details, serial number, and relevant product information available when contacting support.

NXI India
Website: nxiindia.com